bee 999's Privacy Policy

Introduction and Scope

bee 999 is committed to protecting the privacy of platform users. This privacy policy document explains how bee 999 collects personal information, what that information is used for, and how it is kept secure.

This policy applies to all users — those who visit the bee 999 website, create an account, play games, place sports bets, or use any of our services.

By using our services, you agree to the terms described in this policy. To learn about the general terms of service related to this policy, please read our Terms and Conditions page.

The platform operates for users in Bangladesh and follows data protection principles applicable in the Bangladeshi context.

Types and Methods of Data Collection

bee 999 may collect your information through various means. The types of information collected are described in detail below:

2.1 Registration Information

Information you provide yourself when creating an account is collected:

• Full name and date of birth
• Mobile number and email address
• Verification information related to your national ID card or passport (via KYC process)
• bKash, Nagad, or Rocket mobile wallet number (for deposits and withdrawals only)

2.2 Automatically Collected Information

When you use the site, certain technical information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Time of site access and session duration
• Browsing behaviour collected through cookies and similar technologies

2.3 Transaction Information

Records of deposits, withdrawals, and betting activity are collected — including amounts, dates, methods, and outcomes.

2.4 Communication Information

If you contact us via live chat or email, records of those conversations may be stored.

Purpose of Data Use

Collected information is used only for specific and lawful purposes. bee 999 uses your information for the following:

• To verify accounts and ensure secure login
• To process financial transactions and maintain accuracy in deposits and withdrawals
• To correctly provide bonuses, promotions, and VIP benefits
• To identify technical issues and improve platform quality
• To prevent fraud, cyberattacks, and unauthorised access
• To meet applicable legal obligations and maintain records
• To respond to user queries and complaints

Your information will not be used beyond the stated purposes without your consent.

Data Storage and Security

bee 999 follows industry-standard security practices to protect users' personal information.

4.1 Encryption and Secure Connection

SSL (Secure Socket Layer) encryption is active across all pages of the site. All data exchanged between the user and the server is transmitted in encrypted form, so no third party can read it.

4.2 Data Retention Period

Your information is retained for as long as your account is active or as needed to operate the service. Even after an account is closed, information may be kept for a defined period to meet legal obligations and maintain financial records.

4.3 Access Control

Only authorised staff may access user information, and only as required for specific tasks. All staff receive privacy training and operate under relevant confidentiality agreements.

4.4 Response to Breaches

If a data breach occurs that affects your information, we will notify you as quickly as possible and take the necessary corrective action.

Sharing Information with Third Parties

bee 999 does not sell users' personal information. However, in certain situations, limited information may be shared with trusted partners:

5.1 Payment Processors

Information necessary to process deposits and withdrawals through bKash, Nagad, and Rocket is shared with the relevant payment provider. This information is used solely for completing transactions.

5.2 Game Software Providers

Gameplay-related data may be shared with Pragmatic Play, PG Soft, Evolution, JILI, and other game studios, but personally identifiable information is always protected.

5.3 Legal Obligations

We may be required to provide information upon court order or a lawful request from authorities. In such cases, we will provide only the specific information requested.

5.4 Marketing and Analytics

Third-party tools may be used for analytics and platform improvement. In such cases, information is shared in anonymised and aggregated form.

Cookies and Tracking Technologies

The bee 999 website uses cookies and similar technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security.
• Functional Cookies: Help remember your preferred language and settings.
• Analytical Cookies: Used to monitor site traffic and improve services.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some site functionality.

6.3 Third-Party Cookies

Game studios or analytics tools may activate their own cookies. In such cases, the relevant third party's own privacy policy will apply.

User Rights

As a bee 999 user, you have the following rights over your own information:

7.1 Right to Access

You may request at any time to know what information we hold about you. Contact the support team by email and a response will be provided within the specified timeframe.

7.2 Right to Correction

If any information stored in your account is incorrect, you may request a correction. We will update it after you submit the correct supporting documents.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, information required for legal and financial records may need to be retained.

7.4 Data Portability

You have the option to request your information in a structured, machine-readable format.

To exercise these rights or for any questions, contact our support team via live chat or email.

Account Security

Keeping your account secure is a shared responsibility — yours and ours.

8.1 Your Responsibilities

• Use a strong, unique password and change it regularly.
• Do not share your login details with anyone.
• Make sure to log out from public or shared devices.
• If you notice any unusual activity, inform us immediately.

8.2 Our Responsibilities

• Securing accounts through OTP-based verification.
• Temporarily suspending an account if a suspicious login is detected.
• Keeping all financial information encrypted.

Protection of Minors

bee 999 is for users aged 21 and above only. We do not knowingly collect any personal information from anyone under 21 years of age.

Date of birth is verified at the time of account registration. If a user creates an account using false information and this is proven, the relevant account and its data will be deleted.

For more information on responsible gaming, visit our Responsible Gaming page.

Policy Changes

bee 999 reserves the right to update this Privacy Policy as needed. When significant changes are made:

• This page will be updated and the effective date will be noted.
• Registered users may be notified by email or account notification.

Continued use of the site after changes will be taken as your agreement to the new policy. The most recent version of the policy will always be available on this page.

For general questions, visit our FAQ section, where common queries are answered in Bengali.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our 24/7 support team:

• Live Chat — available directly from any page on the site, in Bengali and English
• Email — [email protected]

To learn more about us and get to know the bee 999 platform, read our About Us page.

We are committed to working honestly with users in Bangladesh and to always being careful about protecting your privacy.